Shipping policy

This Shipping Policy explains how orders placed directly through the Crazy Fun website are processed, shipped, delivered, and handled.

Crazy Fun is operated by RMS International (USA) Inc., also referred to as “Crazy Fun,” “RMS USA,” “we,” “us,” or “our.”

1. Purchases From Third-Party Retailers

Crazy Fun products may be available through independent retailers, stores, online marketplaces, and authorized sellers.

When you purchase a Crazy Fun product through a third-party retailer, that retailer is responsible for:

  • Order processing.

  • Shipping methods and costs.

  • Estimated delivery times.

  • Tracking information.

  • Address changes.

  • Lost or delayed packages.

  • Returns, exchanges, and refunds.

The retailer’s own shipping and delivery policies will apply to your purchase.

Crazy Fun and RMS USA cannot directly manage, modify, track, replace, or refund an order placed through another retailer.

Please contact the retailer that processed your transaction for assistance.

2. Direct Website Orders

When direct purchasing is available through the Crazy Fun website, orders will be shipped to the delivery address entered during checkout.

Customers are responsible for providing complete and accurate information, including:

  • Full name.

  • Street address.

  • Apartment, suite, or unit number.

  • City.

  • State.

  • ZIP code.

  • Telephone number.

  • Email address.

Crazy Fun is not responsible for delays, failed deliveries, or additional charges caused by incomplete or incorrect information provided by the customer.

3. Order Processing

Direct orders are generally processed within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude weekends and federal holidays.

Processing times may be longer during:

  • Product launches.

  • Promotional periods.

  • Holiday seasons.

  • High-volume sales.

  • Inventory checks.

  • Severe weather.

  • Unexpected operational disruptions.

Processing time is separate from the carrier’s delivery time.

Submitting an order does not guarantee immediate shipment.

4. Order Confirmation

After placing a direct order, you may receive an order-confirmation email.

This confirmation means that we have received your order request. It does not necessarily mean that the order has been accepted or shipped.

We may contact you when:

  • Payment cannot be verified.

  • An item is unavailable.

  • Shipping information is incomplete.

  • Fraud or unauthorized activity is suspected.

  • Additional information is required.

  • The order cannot be fulfilled.

We reserve the right to cancel or limit an order where reasonably necessary.

5. Shipping Locations

Direct shipping availability may vary depending on the product, destination, carrier, and applicable restrictions.

Available shipping locations will be displayed during checkout.

We may not be able to ship to:

  • Certain international destinations.

  • P.O. boxes.

  • Military addresses.

  • Freight-forwarding addresses.

  • Hotels or temporary accommodation.

  • Restricted or embargoed locations.

  • Addresses that cannot be verified by the carrier.

We reserve the right to refuse or cancel shipment to an unsupported location.

6. Shipping Methods and Delivery Estimates

Available shipping methods, estimated delivery windows, and shipping charges will be displayed during checkout when direct purchasing is available.

Delivery estimates are provided for convenience and are not guaranteed.

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Delivery may be affected by:

  • Carrier delays.

  • Weather conditions.

  • Customs inspections.

  • Public holidays.

  • Address issues.

  • Regional disruptions.

  • High shipping volumes.

  • Events outside our reasonable control.

Crazy Fun is not responsible for carrier delays after an order has been handed over for shipment.

7. Shipping Charges

Shipping charges, where applicable, are calculated based on factors that may include:

  • Delivery destination.

  • Package size.

  • Package weight.

  • Selected shipping method.

  • Carrier rates.

  • Order value.

  • Promotional eligibility.

The final shipping cost will be shown before the order is submitted.

Applicable taxes, duties, customs charges, or handling fees may be charged separately depending on the destination.

8. Free-Shipping Promotions

Crazy Fun may occasionally offer free-shipping promotions.

Free shipping may be subject to:

  • A minimum order value.

  • Selected products.

  • Eligible delivery locations.

  • A specific shipping method.

  • A limited promotional period.

  • Other published conditions.

Free-shipping promotions may be changed, suspended, or withdrawn where legally permitted.

Unless otherwise stated, free shipping does not include expedited shipping, international duties, taxes, or customs charges.

9. Tracking Information

When tracking is available, a shipping-confirmation email may be sent after the order has been handed to the carrier.

Tracking information may take up to 24–48 hours to update after the label has been created.

A tracking number showing “label created” does not necessarily mean that the carrier has already scanned or transported the package.

Customers should allow reasonable time for tracking updates before contacting support.

10. Address Changes and Order Modifications

Customers should review all order details before completing checkout.

We cannot guarantee that an address, product, quantity, or shipping method can be changed after an order has been submitted.

When you need to request a change, contact customer support as soon as possible.

Once an order has been processed, packed, or transferred to the carrier, changes may no longer be possible.

Customers may be responsible for additional costs caused by requested address corrections or carrier rerouting.

11. Incorrect or Incomplete Addresses

When a package cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, the package may be:

  • Returned to the sender.

  • Held at a carrier facility.

  • Redirected.

  • Destroyed or considered abandoned by the carrier.

When an order is returned to us, we may offer reshipment after the customer pays any applicable additional shipping charges.

Any approved refund may be reduced by:

  • Original shipping charges.

  • Return shipping charges.

  • Carrier correction fees.

  • Other reasonable costs incurred because of the incorrect address.

12. Refused and Unclaimed Packages

When a customer refuses delivery or fails to collect a package within the carrier’s required period, the package may be returned to us.

Once the returned package is received and inspected, an eligible refund may be issued for the product value.

Original shipping charges, return shipping charges, customs charges, and other carrier fees may be deducted from the refund where permitted by law.

13. Lost Packages

A package may be considered lost only after the carrier confirms that it cannot be located or after the carrier’s required investigation period has passed.

When tracking shows no delivery and the estimated delivery period has passed, contact customer support with:

  • Your full name.

  • Order number.

  • Shipping address.

  • Tracking number.

  • A brief description of the issue.

We may open an investigation with the shipping carrier.

Customers must cooperate with any reasonable carrier or insurance investigation.

Depending on the results, we may provide:

  • A replacement.

  • A refund.

  • Store credit.

  • Another appropriate resolution.

We are not responsible for packages lost because an incorrect shipping address was provided by the customer.

14. Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please first:

  • Check around the delivery location.

  • Check with household members.

  • Check with neighbors.

  • Check with building reception, management, or security.

  • Review any delivery photograph or carrier notice.

  • Contact the shipping carrier.

Please notify Crazy Fun promptly when the package remains missing.

We may request additional documentation and may open a carrier investigation.

A package marked as delivered by the carrier is not automatically eligible for a replacement or refund. Each claim will be reviewed based on the available evidence.

15. Damaged Packages

Please inspect your package immediately after delivery.

When the package or product arrives damaged, contact customer support within 7 days of delivery.

Include:

  • Your order number.

  • A description of the damage.

  • Photographs of the outer shipping box.

  • Photographs of the shipping label.

  • Photographs or video of the damaged product.

  • Photographs of the internal packaging.

Do not discard the product, packaging, or shipping materials until the claim has been reviewed.

Failure to provide sufficient evidence may delay or prevent the claim from being approved.

16. Missing or Incorrect Items

When an order arrives with a missing or incorrect item, contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • The item received.

  • The item that was expected.

  • Photographs of all products received.

  • Photographs of the package and shipping label.

  • Any packing slip included with the order.

After review, we may ship the correct item, replace the missing item, or issue another appropriate resolution.

17. Split Shipments

Orders containing multiple products may be shipped in more than one package.

Different products may arrive on different dates and may have separate tracking numbers.

You will not normally be charged additional shipping fees solely because we divide an order into multiple shipments.

18. Preorders and Backordered Products

Certain products may be offered as preorders or may temporarily be placed on backorder.

Estimated shipment dates for these products are approximate and may change because of manufacturing, transportation, customs, inventory, or supplier delays.

When an order contains both available and preorder or backordered items, we may:

  • Hold the entire order until all items are available.

  • Ship available products separately.

  • Cancel an unavailable item.

  • Contact the customer with available options.

Any applicable timing information will be communicated on the product page, during checkout, or by email.

19. International Shipping

When international shipping is available, customers are responsible for understanding the import rules of the destination country.

International shipments may be subject to:

  • Customs inspections.

  • Import duties.

  • Value-added tax.

  • Brokerage fees.

  • Handling fees.

  • Local taxes.

  • Product restrictions.

Unless expressly stated otherwise, these charges are not included in the product price or shipping charge collected by Crazy Fun.

The customer is responsible for all duties, taxes, customs charges, and import fees.

We cannot mark an order as a gift or declare a false product value.

Crazy Fun is not responsible for delays caused by customs authorities.

20. Customs Refusal or Non-Payment

When an international package is refused, abandoned, or returned because the customer did not pay customs duties, taxes, or import charges, any approved refund may be reduced by:

  • Original shipping charges.

  • Return shipping charges.

  • Customs duties.

  • Brokerage or handling charges.

  • Carrier penalties.

  • Other related costs.

Some international packages may not be returnable and may be destroyed or abandoned by customs authorities. In these circumstances, a refund may not be available.

21. Delivery Risk and Ownership

To the extent permitted by law, responsibility for the package transfers to the customer when delivery is completed at the address provided during checkout.

Customers should provide a secure delivery location.

Crazy Fun is not responsible for theft, loss, or damage occurring after confirmed delivery, except where required by applicable law.

22. Shipping Delays Outside Our Control

Crazy Fun will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Severe weather.

  • Natural disasters.

  • Carrier disruption.

  • Labor disputes.

  • Government action.

  • Customs delays.

  • Public-health emergencies.

  • Transportation shortages.

  • War, civil unrest, or terrorism.

  • Power, internet, or technology failures.

We will make reasonable efforts to communicate significant delays when information is available.

23. Returns and Refunds

Shipping-related returns, replacements, and refunds are also subject to the Crazy Fun Refund and Return Policy.

Original shipping costs are generally non-refundable unless:

  • The product was damaged.

  • The product was defective.

  • The wrong item was shipped.

  • The shipment resulted from an error by Crazy Fun.

  • Applicable law requires otherwise.

24. Contact Us

For assistance with a direct Crazy Fun order, contact customer support through the official contact information provided on the Crazy Fun website.

Please include your order number, full name, shipping address, and a clear description of the issue.

RMS International (USA) Inc.
39 High Street
North Andover, Massachusetts 01845
United States

Telephone: (781) 305-4366